If you have any question on how to operate your purchased IP product, or any technical inquiry, or just want to check your product’s specifications, etc., IP's dedicated staff with a wealth of technical experience will respond with care and precision. Our staff can not only explain how to deal with any product malfunction but also explain how to properly operate your IP product, provide information on any parts you may need, or offer other advice.

If a customer needs to change parts or adjust its product which involves difficult procedures, IP can dispatch a field engineer to the customer site to perform repair and adjustment. Instead of just repairing malfunctions, IP’s field engineers are required to interview the customer to understand their requests and provide feedback to the product development team. This helps improve IP’s products and also develop new products based on customers' input.